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Customer Service
Customer Service
Hours of Operation 8 AM - 5 PM CST | Monday - Friday 1-888-957-9693
Shipping

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Please note expected shipment times appearing on the product’s detail page specify when an item is expected to leave our warehouse not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.


Custom Printed Items

Please allow an additional 2-4 business days for all custom printed items (with or without a name) to be created prior to shipping. All custom printed items ship by US Mail. International and expedited shipping is not available.


Shipping Methods and Costs

Depending on the item(s) you purchase on TysToyBox.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Second Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Domestic Shipping

We pride ourselves on being one of the fastest shippers on the Internet. If you place your order Monday - Friday before 3 pm EST, the order will usually ship the same day. Orders placed after the 3 pm EST cutoff will usually ship the next business day. Orders placed between Friday 3 pm EST and Monday 3 pm EST will usually ship that Monday.

  • Economy Ground - Delivered by your local Post Office. This is our most economical shipping method. Delivery confirmation is provided and this method takes approximately 4-7 business days for delivery. P.O. Boxes are accepted with this shipping method.
  • Standard Ground - Designed for residential deliveries, and arrives within approximately 3-5 business days. This method CANNOT ship to P.O. Boxes.
  • FedEx 2nd Day Air - Guaranteed 2 business day (Monday - Friday, excluding holidays) delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all 2nd Day Air orders ship from our warehouse on the same day if order is placed by 3:00 pm EST. This method CANNOT ship to P.O. Boxes.
  • FedEx Next Day Air - Guaranteed next business day delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all Next Day Air orders ship from our warehouse on the same day if ordered by 3:00 pm EST. Shipping to your business address could result in more timely delivery over shipping to your residential address. This method CANNOT ship to P.O. Boxes.

Drop Ship

TysToyBox.com offers a large selection of items that may be sent by various shipping carriers depending on where the item is shipping from. Orders that contain items shipping from various locations will arrive in separate packages. Please allow 3 to 4 extra days for shipping these items. Expedited or express shipping may not be available on orders containing these items during checkout.

Shipping to Canada

We do not currently offer shipping to Canada.

Shipping to Alaska and Hawaii

  • We ship all orders to Alaska and Hawaii via USPS Priority Mail. While most orders arrive in a timely manner, occasionally shipments may take 2-5 weeks.
  • If you haven't received your order in 14 business days, please email customerservice@TysToyBox.com.

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • TysToyBox.com makes every effort to ship In-Stock items within 24 hours of order placement.
  • All expedited orders require a street address.
  • Please allow an additional 2-4 business days for all custom printed items (with or without a name) to be created prior to shipping. All custom printed items ship by US Mail. International and expedited shipping is not available.
  • Please call a Customer Service Specialist at 1-888-957-9693 if you have any questions.

Oversized Items

Oversized items include train tables, play boards, furniture items, large train sets, and other items denoted on the site. Each item will be charged the applicable oversized shipping charges. Oversized items are not eligible for free shipping promotions and are not available to be shipped internationally or using expedited shipping methods.


Tracking Your Order

At our warehouse, tracking numbers are assigned to packages and are generally available within 24 hours. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Therefore, even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. Please allow an additional 2-4 business days for custom printed items to be created prior to shipping.

When you click on “Track Order”, you will be prompted to login with your e-mail address and order number. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

Orders placed on TysToyBox.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).