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Customer Service |
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| At TysToyBox.com, we are
committed to providing a superior shopping and service experience for
every customer. Our Customer Care team is always willing to help you
with any of your toy needs, from personal shopping assistance to
questions regarding your order or return. We are here for you and look
forward to assisting you! |
Get quick answers to
Frequently Asked Questions here. |
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Hours of Operation |
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Monday - Friday |
8:00 am - 5:00 pm EST |
| Saturday |
Closed |
| Sunday |
Closed |
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Customer Service |
| Order Hotline |
1-888-899-TOYS (8697) |
| International |
1-859-282-5020 |
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CHAT
LIVE
Monday -
Friday
8 am - 5 pm
Eastern
Receive online help from our Customer Service team
during regular business hours.
Just click on the "Live Help" button on the right side of any page for assistance
from a live operator.
or e-mail us at customerservice@tystoybox.com
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Shipping Transit Times (The
number of days it takes to ship Standard Ground) |
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Please note:
The map above is a general representation of transit times to commercial
destinations. In limited areas, transit times may differ between
shipments to commercial and residential destinations.
Ground business days are Monday through Friday (excluding holidays).
Example:
A package shipped via Ground on Monday with a transit schedule of 2
business days, (not including the day the package is shipped) would be
expected for delivery on Wednesday. A package shipped on Friday with a
2-day transit schedule would be expected for delivery the following
Tuesday. |
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Same Day Shipping |
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| Ty's Toy Box prides itself
in being one of the fastest shippers on the Internet. If you
place your order Monday - Friday before 3 p.m. Eastern Time, the order
will usually ship the same day. Orders placed after the 3 p.m. Eastern
Time cutoff will usually ship the next business day. Orders placed
between Friday 3 p.m. Eastern Time and Monday 3 p.m. Eastern Time will
usually ship that Monday. |
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Estimating Arrival Dates |
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Lightweight Economy Ground |
1-10 business days |
Economy Ground |
3-7 business days |
Standard UPS Ground |
3-5 business days |
2nd Day |
2 business days |
Next Day Air |
1 business day |
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Note:
The ship date is not included when calculating the estimated delivery
date, and only weekdays count as business days (excluding holidays such
as Christmas Eve & Day, and New Year's Day).
Examples:
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Place order Monday
after 3 p.m. Eastern Time with 2nd-Day Shipping. It ships
Tuesday, and would arrive Thursday.
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Place order Tuesday
before 3 p.m. Eastern Time with 4-day delivery. It ships
Tuesday, and would arrive Monday.
All estimated arrival
dates are estimates only and not guaranteed by Ty's Toy Box. |
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Tracking Your Order |
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Once your
order is shipped, a tracking number will be assigned and you will be
notified via email. You can then track your order online by logging into
your account - be sure to have handy your order number and the
email address used to place the order.
The online tracking system
will display the most current information on the status of your
package and when it is forecasted to arrive at its final
destination. Note: Please allow up to 24 hours from the time your
order was placed for tracking information to become available
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Oversized Items |
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| Oversized items include
train tables, play boards, furniture items, large train sets, and other
items denoted on the site. Each item will be charged the applicable
oversized shipping charges. Oversized items are not eligible for free
shipping promotions. Please note, these items cannot be shipped to APO/FPO
addresses. |
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Drop Ship Items |
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| Ty's Toy Box offers a large
selection of items that are shipped directly from the manufacturer.
Please allow 3 to 4 extra days for shipping these items. |
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Orders Shipping to International Addresses |
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Ty's Toy Box is pleased
to offer shipping to most international destinations. Please
be advised that coupons and shipping promotions do not apply to
international orders.
Note: Shipping prices are subject to
change. Please contact our Customer Care department for additional
information regarding shipping times or charges. UPS, the UPS brandmark
and the color brown are trademarks that are used with permission by its
owner, United Parcel Service of America, Inc. All rights reserved. FedEx
service marks used by permission. |
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Customer Service Email & Returns |
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Email Customer Service
customerservice@tystoybox.com |
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Returns Address |
Ty's Toy Box
Returns Department
7115 Industrial Road
Suite A, Dock 21
Florence , KY 41042 |
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Privacy Policy | Copyright 2009, Brand Performance | All rights
reserved. |
